Privacy Policy
Wilson Wyse Partners
Last updated: 26 October 2026
1. Introduction
Wilson Wyse Partners is committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our estate agency services.
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
Wilson Wyse Limited, trading as Wilson Wyse Partners.
Website: www.wilsonwyse.co.uk
Email: hello@wilsonwyse.co.uk
Telephone: 01483 940 340
Registered office: [To be confirmed]
Company registration number: [To be confirmed]
2. Information We Collect
Depending on your interactions with us, we may collect the following information:
Personal details: Your name, email address, telephone number and postal address.
Property information: Details of properties you own, wish to sell, purchase or enquire about, including your property preferences and requirements.
Enquiry information: Messages and information submitted through our website contact form, email or telephone.
Transaction information: Information necessary to progress property sales, purchases, valuations and related services.
Identity verification information: Where required by law, information necessary for identity checks and anti-money laundering compliance.
Technical information: Information about your use of our website, including IP address, browser information and cookies, where collected.
We only seek to collect information that is relevant and necessary for the purposes described in this policy.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries submitted through our website, email or telephone.
Arrange property viewings, valuations and appointments.
Provide information about properties relevant to your enquiry.
Assist with property sales, purchases and associated transactions.
Communicate with buyers, sellers and relevant professional advisers.
Fulfil our legal and regulatory obligations.
Maintain appropriate business and transaction records.
Protect the security and proper operation of our website and services.
Establish, exercise or defend legal claims where necessary.
We do not currently operate a general marketing newsletter. If we introduce marketing communications in the future, we will provide the appropriate privacy information and comply with applicable marketing rules.
4. Lawful Bases for Processing
Under UK GDPR, we rely on one or more of the following lawful bases, depending on the circumstances:
Contractual necessity: Where processing is necessary to provide services under a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: Where necessary for legitimate business purposes, such as responding to property enquiries, managing relevant communications and maintaining our services, provided these interests are not overridden by your rights and freedoms.
Legal obligation: Where processing is required to comply with applicable laws, including anti-money laundering, record-keeping and other regulatory requirements.
Consent: Where we specifically request and rely upon your consent, such as for certain optional cookies or future marketing activities.
You may withdraw consent at any time where consent is the lawful basis for processing.
5. Sharing Your Personal Information
We may share relevant personal information with third parties where necessary to provide our services, progress property transactions or comply with legal requirements.
These may include:
Solicitors and conveyancers.
Mortgage brokers and financial advisers.
Surveyors and property professionals.
Other estate agents involved in relevant transactions.
Technology, website hosting and IT service providers.
Identity verification and compliance service providers, where applicable.
Regulatory authorities, law enforcement bodies or other organisations where required by law.
We do not sell your personal information to third parties.
Where third-party providers process personal information on our behalf, we seek to ensure appropriate contractual and security safeguards are in place.
6. Website Contact Forms
When you submit an enquiry through our website, we collect the information you provide, including your first name, last name, email address and message.
We use this information to respond to your enquiry and provide any relevant information or services you have requested.
Our website is hosted by Squarespace, which may process and store information submitted through the website in accordance with its role as a service provider.
Form submissions may also be delivered to an authorised email recipient for handling enquiries.
Submitting a contact form does not automatically subscribe you to marketing emails.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences and, where enabled, understand website usage.
Some cookies are necessary for the website to function correctly. Non-essential cookies will be subject to appropriate consent requirements.
Further information about the cookies used on our website and how you can manage your preferences will be provided in our separate Cookie Policy.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying applicable legal, accounting, regulatory and reporting requirements.
The appropriate retention period depends on the type of information, the nature of our relationship with you and any applicable legal obligations.
Where information is no longer required, we will take reasonable steps to delete it securely or anonymise it.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information should be limited to authorised individuals and service providers who require it for legitimate business purposes.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. International Data Transfers
Some of our website, email or technology service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will seek to ensure that appropriate safeguards are in place as required by UK data protection legislation.
11. Your Data Protection Rights
Subject to applicable legal conditions and exceptions, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of certain processing activities.
Object to processing based on legitimate interests.
Request the transfer of certain personal information to another organisation.
Withdraw consent where processing is based on consent.
To exercise your rights, please contact us at hello@wilsonwyse.co.uk.
We will respond to requests in accordance with applicable data protection legislation.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Website: www.ico.org.uk
12. Third-Party Websites
Our website may contain links to third-party websites, including property portals and other service providers.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
13. Children's Privacy
Our website and estate agency services are not specifically directed towards children.
We do not knowingly collect children's personal information through our website for marketing purposes.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal obligations or data processing practices.
The latest version will be published on this page, together with its last updated date.
15. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Wilson Wyse Limited
Trading as Wilson Wyse Partners
Email: hello@wilsonwyse.co.uk
Telephone: 01483 940 340
Website: www.wilsonwyse.co.uk
Registered office: [To be confirmed]